Privacy Policy

Privacy Policy

Last Updated: July 12, 2026

Welcome to ISHÉ ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ishe.world, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by our payment providers)

  • Account login details (if you create an account)

Order Information

  • Products purchased

  • Order history

  • Shipping preferences

  • Returns and refund history

Device Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Operating system

  • Device identifiers

  • Time zone

  • Pages visited

  • Referral URLs

  • Website interaction data

Marketing Information

If you subscribe to our newsletter or marketing communications, we may collect:

  • Email preferences

  • Marketing interactions

  • Campaign engagement

  • SMS preferences (where applicable)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify payments

  • Ship products

  • Provide customer support

  • Manage returns and exchanges

  • Improve our website and customer experience

  • Detect fraud and unauthorized activity

  • Personalize your shopping experience

  • Send promotional emails and offers (with your consent where required)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Analyze website traffic

  • Measure marketing performance

  • Improve website functionality

  • Deliver personalized advertisements

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

4. Payment Information

Payments made on ISHÉ are processed through secure third-party payment providers. We do not store your complete payment card information on our servers.

Our payment partners use industry-standard encryption and security practices to protect your payment information.

5. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • Marketing service providers

  • Analytics providers

  • Customer support platforms

  • Fraud prevention services

  • Government authorities where legally required

We do not sell your personal information to third parties.

6. Third-Party Services

Our website may use services provided by third parties, including:

  • Shopify

  • PayPal

  • Razorpay

  • Google Analytics

  • Google Ads

  • Meta Pixel

  • Meta Ads

  • Email marketing platforms

These services have their own privacy policies governing the handling of your information.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Request data portability

  • Object to certain processing activities

To exercise these rights, please contact us using the details below.

10. Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Please note that we may continue sending transactional communications related to your orders.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will delete it promptly.

12. International Users

If you access our website from outside India, you understand that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The updated version will be posted on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ISHÉ

Website: ishe.world

Email: support@ishe.world

We will make reasonable efforts to respond to your inquiries as promptly as possible.