Last Updated: January 2025

At ISHÉ ATELIER, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping timelines, procedures, and responsibilities for both domestic and international orders.

 

1. ORDER PROCESSING

 

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, sales events, product launches, or unforeseen circumstances, processing times may be extended.

 

2. SHIPPING WITHIN INDIA

 

For orders shipped within India, the estimated delivery time is:

7–10 business days from the date of dispatch.

Delivery timelines may vary depending on:

• Delivery location
• Courier partner availability
• Weather conditions
• Public holidays
• Other circumstances beyond our control

 

3. INTERNATIONAL SHIPPING

 

We proudly ship worldwide.

For international orders, the estimated delivery time is:

10–15 business days from the date of dispatch.

Actual delivery times may vary depending on:

• Destination country
• Customs clearance procedures
• Local courier operations
• Import regulations
• Public holidays

 

4. SHIPPING CHARGES

 

Shipping charges are calculated at checkout based on:

• Delivery destination
• Order value
• Package weight and dimensions

Any applicable shipping fees will be displayed before order confirmation.

 

5. CUSTOMS, DUTIES & TAXES

 

For international orders:

 

• Customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their country.
• ISHÉ ATELIER has no control over these charges and cannot predict their amount.
• Customs policies vary by country and should be reviewed with local customs authorities.

Failure to pay applicable customs fees may result in delays, returned shipments, or order cancellation, for which ISHÉ ATELIER shall not be responsible.

 

6. ORDER TRACKING

 

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking updates are subject to courier partner systems and may take time to appear.

 

7. DELIVERY DELAYS

 

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Customs inspections
• Transportation disruptions
• Government restrictions
• Natural disasters
• High shipping volumes

Estimated delivery times are not guaranteed delivery dates.

 

8. INCORRECT SHIPPING INFORMATION

 

Customers are responsible for providing accurate shipping information.

ISHÉ ATELIER is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

 

9. LOST OR STOLEN PACKAGES

 

Once an order has been marked as delivered by the shipping carrier, ISHÉ ATELIER is not responsible for lost or stolen packages.

Customers are encouraged to ensure that a secure delivery location is available.

If you experience an issue with delivery, please contact us and we will assist in working with the courier partner where possible.

 

10. REFUSED OR UNCLAIMED SHIPMENTS

 

If an order is refused, unclaimed, or returned due to customer actions, any return shipping costs, customs fees, duties, or additional charges incurred may be deducted from any eligible refund.

 

11. SHIPPING RESTRICTIONS

 

ISHÉ ATELIER reserves the right to restrict shipping to certain countries, regions, or addresses where delivery services are unavailable or restricted by law.

 

12. CONTACT US

 

For shipping-related inquiries, please contact:

ISHÉ ATELIER

Email: support@ishe.com