Last Updated: January 2025

Welcome to ISHÉ ATELIER ("ISHÉ", "we", "our", or "us"). These Terms & Conditions govern your use of our website, products, services, and purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. COMPANY INFORMATION

ISHÉ ATELIER is an Indian fashion and apparel brand operating through its website and related digital platforms.

Customer Support Email: support@ishe.com

2. ELIGIBILITY

By using our website, you represent that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• All information provided by you is accurate and complete.

3. PRODUCTS & AVAILABILITY

• All products displayed on our website are subject to availability.
• We reserve the right to discontinue, modify, or limit quantities of any product at any time without prior notice.
• Product images are provided for illustrative purposes only. Actual colors, textures, and appearance may vary slightly due to screen settings and photography.

4. PRICING

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive or exclusive of applicable taxes as indicated on the product page.
• Shipping charges, if applicable, will be displayed at checkout.
• We reserve the right to modify pricing at any time without prior notice.

5. ORDERS

• An order confirmation does not constitute acceptance of your order.
• We reserve the right to refuse, cancel, or limit any order at our sole discretion.
• If an order is cancelled after payment has been made, the amount will be refunded according to our Refund Policy.

6. PAYMENTS

We accept payments through authorized payment gateways and methods available on our website.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The payment details provided are accurate and valid.

ISHÉ ATELIER does not store complete payment card information.

7. SHIPPING & DELIVERY

• Delivery timelines are estimates only and may vary depending on location, logistics partners, weather conditions, and unforeseen circumstances.
• ISHÉ ATELIER shall not be liable for delays caused by third-party carriers or events beyond our reasonable control.
• Risk of loss and title for purchased products pass to the customer upon delivery.

8. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, and refunds shall be governed by our Refund & Return Policy available on our website.

To be eligible for return or exchange:

• Items must be unused, unwashed, and in original condition.
• Original tags and packaging must be intact.
• Requests must be made within the applicable return window.

Items marked as final sale, customized products, or limited-edition pieces may not be eligible for return unless required by law.

9. ACCOUNT RESPONSIBILITY

If you create an account:

• You are responsible for maintaining confidentiality of your login credentials.
• You are responsible for all activities conducted under your account.
• You must notify us immediately of any unauthorized access or security breach.

10. INTELLECTUAL PROPERTY

All content on the website, including but not limited to:

• Logos
• Designs
• Artwork
• Product photographs
• Graphics
• Text
• Branding elements

are the exclusive property of ISHÉ ATELIER and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. USER CONDUCT

You agree not to:

• Violate any applicable law or regulation.
• Use the website for fraudulent purposes.
• Attempt unauthorized access to our systems.
• Distribute malware, viruses, or harmful code.
• Infringe upon intellectual property rights.

12. PROMOTIONS & DISCOUNTS

• Promotional offers may be subject to separate terms.
• Discount codes cannot be combined unless expressly stated.
• We reserve the right to modify or withdraw promotions without notice.

13. DISCLAIMER OF WARRANTIES

The website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, ISHÉ ATELIER disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ISHÉ ATELIER shall not be liable for:

• Indirect damages
• Consequential damages
• Incidental damages
• Loss of profits
• Loss of data
• Business interruption

arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

15. INDEMNIFICATION

You agree to indemnify and hold harmless ISHÉ ATELIER, its directors, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms.

16. PRIVACY

Your use of our website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

17. FORCE MAJEURE

ISHÉ ATELIER shall not be liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to natural disasters, strikes, governmental actions, internet outages, pandemics, or transportation disruptions.

18. GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

19. DISPUTE RESOLUTION

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved amicably through mutual discussions.

If unresolved, such disputes shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

20. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

21. CONTACT US

For any questions regarding these Terms & Conditions, please contact:

ISHÉ ATELIER
Email: support@ishe.com